Innovate 
Accelerate 
Engineers & Experience 
Quality Assurance 
Salesforce 
Application Development and Maintenance 
Full Cycle Development 
Consulting Services 
Staff Augmentation 
eCommerce 
Education 
Fintech 
Health & Wellness 
Healthcare 
Logistics 
Media & Entertainment 
Real Estate 
Travel 
Sports 
For Customers
Facilitate efficient self-help and visibility for customers regarding sales, service, and tracking.
Connect them to the right answers quickly and enable seamless payment acceptance.
For Partners
Automate the management of partner and vendor relationships.
Help the sharing of collaborative resources, records, and contacts for co-marketing and third-party partnerships.
For Custom Audiences
Tailor niche experiences specific to your business type beyond pre-built themes.
Effortlessly manage support for your custom experiences with an equally customizable and fully integrated Salesforce CRM.
Get to know
The Experience Cloud
Acquire external portals for partners and customers
Establish portals quickly to efficiently connect customers and partners with you and with each other.
Customize and streamline experiences
Utilize consolidated customer data for consistent communications across all channels.
Design and shape experiences with point-and-click simplicity
Rely on no-code solutions, intelligence, and the ISV app ecosystem to deliver specialized experiences for any scale.
Allow customers and partners to view and track orders and services
Provide complete visibility and control to monitor ongoing projects, subscriptions, and orders, enabling them to raise cases promptly.
Transition customer and partner interactions online seamlessly
Accelerate digital transformations and move your entire business online without overlooking any aspect.
Tailor digital experiences using the full capabilities of Salesforce
Develop fully customized interactions to cultivate specialized audiences and forums, leveraging integrated experiences built on Salesforce.
Customize and expand
comprehensive digital experiences for both
customers and partners
Key Capabilities across all Experience Cloud Editions
Develop Experiences
Administer content and target audiences for digital experiences. Construct sites and workspaces using stable templates designed for widespread use.
Gain access to and edit CRM Records
Access all standard and service records, accounts, and contacts Customize dashboards for Customer Community Plus
Share and work with customers and partners
Engage through Chatter, exchanging files and information. Organize content and discussions by topics and share recommendations.
Sharing Controls
Implement advanced permissions and sharing capabilities on Community Plus. Effectively manage and control customer identities on Community Plus.
Lightning Platform Integration
Import up to 10 custom objects for customization. Utilize Community Plus to store customer data and handle API calls.
Customize portals for
Customer Service and Account Management, Centralized Partner Collaborations, and Niche Interest groups
Customer Service
Deploy comprehensive customer service and account portal experiences
- Offer self-help knowledge bases to deflect cases.
- Categorize content by custom categories for improved access and:noneovery.
- Update information, trigger, and link custom third-party processes and actions for customer accounts.
Partner Central
Easily onboard and collaborate with partners and suppliers through Partner Central
- Implement and assess guided onboarding for partners using forms and on-brand certifications.
- Decrease turnaround time for collaborating on quotations and lead sharing.
- Gather insights to excel with co-branded marketing efforts.
Build Your Own
Personalize experiences for individual users and customize them for niches
- Develop tailored experiences more quickly.
- Integrate customized and on-brand components wherever necessary.
- Transfer valuable legacy content from an existing CMS using CMS Connect.
Customer Account Portal
Create comprehensive customer account portal experience
- Integrate and retrieve data from eCommerce backends and ERPs to enable customers to access orders, grievances, replacements, and other processes directly from the portal.
- Update information, trigger, and connect custom third-party powered processes and actions for customer accounts.
- Allow customers to modify profiles and custom data for cases and purchase claims.
Obtain Salesforce expertise for optimized
Experience Cloud development
Create seamless connections between experiences beyond mere portals
Tailor apps and other touchpoints for niche experiences across all devices.
Retrieve data from any source and implement personalization
Utilize data from the Salesforce CRM, migrated data, or third-party data from partners.
Easily track adoption and engagement
Dashboard consoles assist in analyzing popular topics, interests, and users.
Effortlessly adapt experiences to any device
Utilize Lightning Bolt components to rapidly create responsive experiences without compromising quality.
Manage discussions and allow audiences to engage and endorse
Facilitate and streamline discussion topics and subtopics with categorization. Enable members to rate each other for helpful answers.
Incorporate branded interactions and commerce
Engage interested audiences and integrate products from single and multiple vendor sites.
Frequently Asked Questions
Salesforce Experience Cloud is a cloud-based platform that connects organizations with clients, partners, and workers to securely share information and documents. This portal software enables users to communicate data in real time and from any mobile device.
Service Cloud can assist your company improve its customer support and service activities. On the other side, Experience Cloud will assist your company in developing engaging communities for all of its customers, workers, and partners.
Salesforce Experience Cloud and Salesforce Communities are both same platform, however the features have been rebranded and enhanced. Salesforce Communities was the initial name for the platform; however Salesforce has since changed it to Salesforce Experience Cloud to better showcase its wide features.
Salesforce Experience Cloud enables you to develop branded digital experiences for sharing information and collaborating with important business stakeholders such as customers, partners, and employees.