Innovate 
Accelerate 
Engineers & Experience 
Quality Assurance 
Salesforce 
Application Development and Maintenance 
Full Cycle Development 
Consulting Services 
Staff Augmentation 
eCommerce 
Education 
Fintech 
Health & Wellness 
Healthcare 
Logistics 
Media & Entertainment 
Real Estate 
Travel 
Sports 
What you get with
Service Cloud Developments
Convert anything into case workflows
Accessibility and convenience for creating cases from any location - including webpages, emails, live chat, and various platforms.
Self-Service & Tracking of Service
Portals of Self-service, FAQs, and articles on the subject
Full Range Service Views
Analytics for predicting emerging issues, managing ticket backlog, and suggesting service improvements.
Management of Routing & Service
Management of case closures, work orders, and omnichannel routing.
Service Cloud Technology Investment for The Best Returns
Agent
Productivity
Develop complete solutions for specific niches and workflows.
FPOC
(First Point Of Contact)
Resolution
Allocate tasks based on team composition, expertise, and availability to enhance efficiency in service console responses.
Connected
Opportunities
Enable predictive analytics for improved cross-selling opportunities through the integration of Sales, Marketing, and Service Cloud platforms.
Satisfaction and Loyalty
Retention
Fast service ground coverage and oversee different processes.
Fast service ground coverage and oversee different processes
with customizations from us for
Service Cloud
Service Portals
Custom, On-brand portals
Customised cases using automated knowledgebases and portals Analytics for predicting ticket backlog.
Omni Channel
Live Agents, Forums, Telephony
Social media platforms, messaging services, OTTs, and email round-robin, skill-based, team-specific, and intelligent routing for tickets.
Field Service
Synchronization for on-ground field agents with dispatchers
Mobile apps for field service lightning with geotagging, inventory updates, data capture, and access to knowledge base articles.
Einstein For Service
Proactive, predictive Service
Optimal next steps and recommendations based on intelligent classification Predicting upcoming service challenges using analytics.
Get Performance Analytics
Record Performance
Consolidate Key Performance Indicators (KPIs) to address service deficiencies.
Pre & Post Chat Forms
Gather Customer Satisfaction (CSAT) metrics such as Net Promoter Score (NPS) and ticket resolution rates.
Order Management
Management of work orders and utilization of Gantt charts for scheduling and tracking.
Reward & Retain agents
Recognize outstanding performers and promote best practices.
Frequently Asked Questions
Salesforce Service Cloud is a customer relationship management (CRM) platform that enables Salesforce clients to offer service and support to their business customers.
The primary distinction between Sales Cloud and Service Cloud is that Sales Cloud helps sales teams streamline their efforts, whereas Service Cloud assists support agents in providing outstanding customer service and resolving issues before they become problems.
The Salesforce Service Console is the main interface for the Salesforce Service Cloud and is a customer service, support, and experience management platform. A unified interface allows agents to see all important customer information connected to a customer case or customer care issues.
1. Use the Service Setup Assistant to optimize your setup.
2. Set general support settings for Service Cloud.
3. Set up and manage cases in the Service Cloud.
4. Create Service Level Agreements in Service Cloud.
5. Allow customers to create contact requests.
6. Access Service Cloud from mobile devices.
7. Explore Service Cloud functionality using My Service Journey (Beta).
Salesforce's Service Cloud Objects are a comprehensive set of tools for storing client data, analyzing customer behavior, and more. With this functionality, users may gain a thorough insight of their customers' needs and preferences, allowing them to give the finest service possible.